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Complaints policy

At coeo Inkasso AB, corporate ID number 559374-0847 (from here on ”coeo”) we always strive to develop and give our customers the best experience, professional and respectful treatment.

If there is anything you are not satisfied with or that isn't working as it should, we'd appreciate you letting us know. Your feedback helps us to quickly fix any shortcomings and continuously improve our services.

What constitutes a complaint?

Complaints refer to any expression of dissatisfaction directed at coeo. For example, you may wish to make a complaint if you believe that we have not complied with applicable laws and regulations, or if you are dissatisfied with the way in which your case has been handled.

However, if you think the claim is wrong, the agreement is invalid, or that costs should not have been incurred because you have made your payment, this is an objection – not a complaint.

What do I do if I want to make a complaint?

If you want to make a complaint, you are welcome to contact us by phone 010-146 87 40 or chat via MyPages between 09.00-17.00. You can also email your complaint to us via klagomal@coeo-inkasso.se

What happens after I file a complaint?

You will receive an acknowledgement confirming that we have received your complaint. It will then be handled by one of our complaints officers. We will contact you after investigating your complaint, usually within 14 days.

If you are not satisfied how we have handled your complaint after receiving your response, you can contact the Swedish Debt Collection Agency or the Swedish Financial Supervisory Authority for further advice.

Swedish Debt Collection, Debt Collection Board: Debt Collection Board - Svensk Inkasso
Swedish Financial Supervisory Authority: Consumer protection